First contact and discussion of terms
Let's assume that our company has been contacted by a customer, businessman N. Businessman N owns his own production. He delivers his products to customers in different regions of Ukraine. He also has hobbies and a family to which he would like to devote more time and attention. Unfortunately, Mr N does not have his own fleet of vehicles, so every day he faces the same task: to do everything possible to ensure that his products are delivered to his customers on time. One day, he decided to look for a reliable partner who would take care of all the transport of his goods and relieve him of all the problems that could arise in the organisation of this process.
After the initial contact, Mr N was given a personal manager to take care of all his logistical tasks. The client sent a letter outlining all his requirements for the transport of goods: which products needed to be delivered where, the deadlines, the conditions and the price he was willing to pay. The manager offered him the best way to deliver the goods: by sea, air, rail or road. After some discussion, the businessman and the manager agreed on the conditions for a successful delivery.